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AT&T – Awful Telephone and Telegraph Company

New cable modem WiFi router with VOIP on right. Original WiFi router, Network HD and cable modem, L to R.

They finally did it. Lost a lifelong subscriber, me.

I have been loyal for no real reason. When something works, I have no desire to make changes for the sake of change. “When it ain’t broke, don’t fix it.”

My home phone service broke on June 12, 2017. Totally dead line. No dial tone, no noise. Just like someone cut the wire. Could be I did it outside my house where the wire goes into the ground. It has seen […] Continue reading » AT&T – Awful Telephone and Telegraph Company

Windows 10 Goof

Windows 10 did a huge update on this computer two days ago. But not one of those patch and go corrections that usually happen. Not this time. My computer was out of service for more than an hour with several self-induced shutdowns and restarts. I was expecting a major update as there has been news of one coming.

Microsoft dumped this one on me unannounced. A really good OS provider would garner a little more respect from this user with a notice that the update was major and would require several hours’ downtime. It’s simply good manners.

Fortunately, there is a Linux box setting right next to […] Continue reading » Windows 10 Goof

Terms and Conditions

I had a customer complain to me because I sent him his order with signature required. He was upset because he would have to go to the post office to sign for the parts. I can understand his dismay. It is a royal PITA when what you expect is to just have it arrive.

I had a terms and conditions page that said I would ship with this requirement whenever possible. But somewhere along the way of updates it got deleted. I don’t order from my own store so I wasn’t aware. He was the first person in many years to complain about the signature.

Well, I […] Continue reading » Terms and Conditions

I Was Locked Out

Back in late 2011, I purchased an iPhone 4S through my employer vendor. I had moved into an inside corporate office position and no longer qualified for a company paid data phone. I could have a corporate paid cell phone number but the phone and the data service I had to personally pay for myself.

No one including me wanted a voice only cell phone and in fact they were quite rare. I wasn’t required to have a cell phone since I was tethered to a real office desk and a desk phone. So a free cell phone line was considered an employee benefit by corporate thinking. All corporate cell […] Continue reading » I Was Locked Out

Complaining

I was going to say, “I hate to complain” but then I realized that wasn’t true. Sometimes I love to complain. Complaining is the motivator for change. The problem is to complain and then do nothing more. I think a complaint should be a personal call to action. I am talking about my complaints which by their very nature of being mine, are perfectly justified. I can’t claim that about OPC (other peoples complaints)…

I have personally discovered that there are almost always an alternative for the things that annoy me. I don’t always want or like the alternative, but I know it exists. Its like complaining […] Continue reading » Complaining