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Abusive User Reports

There are a lot of trolls and grinches is the world of consumer user reports. Also, some ignorant users who have no qualms about revealing their ignorance because they have no clue how ignorant they are. The concept of finesse in using a product or tool escapes them. Their world is “plug and play”. Problems or failure is never their own. Blame always belongs to the product or maker. They enjoy a sense of “empowerment” to cast a minority negative vote on a generally good product.

In some cases, negative user reports are attempted user blackmail against the seller. “Do what I ask, or I will hurt your business…”

That’s my rant. Rant somewhat over.

My solution is to accept these people as a fact of life. A verified purchaser is not an indication of a qualified person. It is a step towards filtering out fakers and competitive lies, but no guarantee of that.

Knocking off stars is a hobby activity for some people. Some reports are laughable and a form of entertainment. I am sure they are written to be deliberately stupid sounding. “I bought a 6-inch extension widget, but it doesn’t fit my 4-inch task. Minus 2 stars…” Whatt!!!??

I scan the negative “user reports” if there are a lot of them. If only a few, they simply don’t count at all. A large number (hundreds) of reports with a considerable number of negatives are rare. Negative user reports do have an effect on purchases. Truly bad products generally don’t gather a large number of reports. The system does work, but caries the burden of the abuser.

I have given my share of bad or negative user reports. Some product problems do present a legitimate need to be reported. Poor quality of manufacturing or misleading product information as examples.

The difference is between a “product report” and a “user experience report”. They are not the same thing. The readers task is to decide which type has been presented.

“I bought the “QRZ 3-D printer”. “I have had it for three days and nothing will print”. “I rate it 1 star.” “Don’t waste your money like I did…”

Uh… dude. That’s the best professional printer available. Could it be that you are not a “qualified” user?  It’s definitely your experience, but it is not indicative of a bad product.

I will always wonder why these people are willing to put this sort of admission into print. They exist. It’s a form of attack on “the system”. The two-year-old breaks a toy and starts throwing a frustration tantrum to get what is wanted from the parent. Transfer the problem to someone else.

In 1909 Harry Gordon Selfridge coined the phrase, “The customer is always right”. That’s the farthest thing from the truth and is not the ongoing standard of really good customer service. Bad (bully) customers exist and attempt to use this phrase as their excuse in abusing the customer satisfaction system. It’s never been a law. It’s simply a 110-year-old, non-realistic, marketing slogan. The fact is, private business by law, has the right to not provide a service or do business, if it is not a defined discrimination (such as racial reasons).

The abusive demanding customers with groundless claims, are often and willingly referred to the competition. No business really needs or wants a chronic complainer. The best solution is doing what they usually threaten. Going to the “other guy”. Mutual respect solves more problems than outrageous demands.

Abusers clearly visible within the “user reports” system, also garner no respect or fear with their false or unrealistic expectations. Just part of the “spam” in today’s instant and open communication age. Best ignored and left to their personal misery.

Some sellers post a counter-offer with a willingness to help, which is usually end-of-story.

Carveco = Vectric?

I received an email a few days ago from a software company named “Carveco”. It was an introduction and an offer to pre-invest in CAD software that replaces a product called ArtCAM. I had not realized that Autodesk had shut down ArtCAM last year. It appears they sold out to this Carveco group. ArtCAM was pretty much the top level program for 2.5 D CAD/CAM in sign making, wood carving, and what I do in my jewelry design. It’s like the super-set of Vectric Aspire

I chose Vectric Aspire because back in the day it was the low-cost alternative. Not true today. Aspire is now around the $2K purchase level.

This Carveco software, like Aspire is not a 3D CAD. But it does artsy things not possible in typical 3D CAD. So, it compliments.

If I were a rich man (tweedle-tweedle-tweedle-dee) {Fiddler on the roof} this looks like the time to jump into this software… BUT it has no track record. It’s like investing in a bootstrap start-up business, which is exactly what it is. I also don’t need to maintain two similar applications.

I always suspected Aspire may share some code with ArtCAM and (now) these Carveco boys. There are many similar features that work the same. And they are both based in England. I needed to see how close together they are located. Could it be the Vectric folks formed this group when ArtCAM was fading?

They are quite close to each other. Outside Birmingham between Worchester and Coventry.

Click on map to expand. 

This is only supposition, totally my investigation into what could be an obvious advantage to Vectric or… very close competition. ArtCAM was always praised as superior to Aspire. However, Aspire has a very strong and loyal user community including myself.

I sent an email to Vectric Ltd, as I feel certain I am not the only Customer who has noted the close relationship.

Here is the reply from Daniel Swatton at Vectric Ltd.:

Hi Daniel,

Thanks for the email.

There is no relationship between the two other than Vectric was started by ex ArtCAM employees back in 2006 – hence the close proximity of the two companies.

CarveCo. was also started by recent ex ArtCAM employees but is not related to Vectric in any way

Thanks for the contact.

Kind Regards DAN

Vectric Ltd | Precision House| 2 Arden Road
Alcester | Warwickshire | B49 6HN | United Kingdom

A Camera for MAC

Added a camera to the MACmini. 

macOS is intended to work with iSight camera built into the Apple screens and laptops. So sometimes it can be problematic adding a USB camera to the Apple Operating System. 

I have a Logitech 9000 pro, a rather older edition in the Logitech camera line. I did some on-line research and Logitech says no drivers are necessary for the latest macOS.

I plugged the camera in the one of the USB3 ports in the back of the MAC. The camera could not be found. I checked through the probable causes on the Logitech site.

One of them was using a USB3 connection. […] Continue reading » A Camera for MAC

Computer Needs

I am about “computered” out for now. I added a couple of SBC (Single Board Computers) running the Linux operating system and a new Apple MAC mini with of course the macOS operating system to my computer collection.

The SBC micro computers will go into stasis for a while. Presently there is no real need or application for them. They were a nice diversion and an interesting experiment. Every bit real computers but limited in total performance.

The MAC mini is a full house personal computer. Every bit as powerful and useful as any other Internet capable computer I own. It is the equal to the PC’s […] Continue reading » Computer Needs

Big MAC Update

MACmini under the monitor.

This new MAC mini is the first macOS I have experienced on a decent speed, 3.6GHz quad core processor. I mentioned elsewhere my first (now 14-year-old) mini was designed by Apple to be a low-end low performer so it wouldn’t compete on an equal basis with the rest of the Apple product line. It has the original Apple “PowerPC” G4 1.42 GHz processor, 167 Mhz bus.

Performance is as fast as most low-end laptop computers of the time, so it was a good but certainly not a speedy machine. At the time, I though it was just fine for my needs.

The […] Continue reading » Big MAC Update