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DO NOT USE THIS ISP!

Moving is tough

I going to talk about moving from one “shared server” Internet Service Provider (ISP) to another.

The first time I did it was at least 12 years ago. Possibly longer. The name doesn’t matter as I am sure they no longer exist. The service and support were so bad, I think it was a one-man operation with a rack of servers in his garage. I only had a few separate websites then. It seemed like a major event when I decided to move all my sites to a new ISP. They were all HTML websites with no databases to make things complicated. Basically, just an extended file directory with probably a few hundred files.

Today with Content Management Systems (CMS) and websites that build pages on the fly, it is not unusual to have four to six thousands files in one website. They need a connection and storage on a database system to function. WordPress, Joomla, Drupal are but a few platforms for CMS websites.

Making an ISP move today is a major undertaking. My tried and true ISP was sold to another ISP that moved all my files half way across the country. Electronically of course, but into a totally different server environment. Everything that is adjustable would have to be and was changed. I knew it was coming for about a month. I was just happy I wasn’t doing the moving but was concerned how competent the  folks handling the move would be.

It has turned out they got the bulk of the heavy lifting accomplished. They got most of the big picture linking accomplished. The sites were operational up to a point after the move.

They are totally incompetent is resetting the mail servers and the multiple email accounts I was handling from the old ISP. They had every one of my accounts routed to external mail servers that didn’t exist. It took almost a day to study the new system and configure it properly. No help from support.

I had two eCommerce websites that use SSL secure HTTP connections. They are both non-functional after the move. They display no concern that they have broken my business that depends on orders through a secure server. Again, total incompetency in dealing with the issue. Their attitude is one no longer needs a private IP address because of their new SSL technology called SNI (Server Name Indication). They are trying to implement this, but not too successfully. Here is an article; HERE.

So, I was forced to re-build my eCommerce website on another platform. I moved it to a private server on the Amazon Cloud. Here is the LINK.  It has been a week and the original site is still not had its SSL installed and working. I have now redirected the URL for the old website to the new one.

My dozen or so, non-secure websites are operating fine after the move. I’ll leave them there for now as I have a year paid in advance. If its not broke I don’t have to fix it. Leaving two eCommerce sites broken for over a week is inexcusable.

The name of the Internet Service provider is Site5. https://www.site5.com/about/  <=== The last paragraph says why…

They should be avoided. Do not place your domains in their care. They have no respect for serious customer issues. Their staff is incompetent, where it counts with critical loss of service.

DO NOT USE site5

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