Windows 10 did a huge update on this computer two days ago. But not one of those patch and go corrections that usually happen. Not this time. My computer was out of service for more than an hour with several self-induced shutdowns and restarts. I was expecting a major update as there has been news of one coming. Microsoft dumped this one on me unannounced. A really good OS provider would garner a little more...
Continue reading...customer satisfaction
Terms and Conditions
I had a customer complain to me because I sent him his order with signature required. He was upset because he would have to go to the post office to sign for the parts. I can understand his dismay. It is a royal PITA when what you expect is to just have it arrive. I had a terms and conditions page that said I would ship with this requirement whenever possible. But somewhere along the...
Continue reading...I Was Locked Out
Back in late 2011, I purchased an iPhone 4S through my employer vendor. I had moved into an inside corporate office position and no longer qualified for a company paid data phone. I could have a corporate paid cell phone number but the phone and the data service I had to personally pay for myself. No one including me wanted a voice only cell phone and in fact they were quite rare. I wasn’t required...
Continue reading...Complaining
I was going to say, “I hate to complain” but then I realized that wasn’t true. Sometimes I love to complain. Complaining is the motivator for change. The problem is to complain and then do nothing more. I think a complaint should be a personal call to action. I am talking about my complaints which by their very nature of being mine, are perfectly justified. I can’t claim that about OPC (other peoples complaints)… I...
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