{"id":5090,"date":"2019-06-17T10:07:27","date_gmt":"2019-06-17T16:07:27","guid":{"rendered":"https:\/\/ramblindan.org\/?p=5090"},"modified":"2019-06-17T10:35:19","modified_gmt":"2019-06-17T16:35:19","slug":"abusive-user-reports","status":"publish","type":"post","link":"https:\/\/ramblindan.org\/?p=5090","title":{"rendered":"Abusive User Reports"},"content":{"rendered":"

\"\"<\/a>There are a lot of trolls and grinches is the world of consumer user reports. Also, some ignorant users who have no qualms about revealing their ignorance because they have no clue how ignorant they are. The concept of finesse in using a product or tool escapes them. Their world is \u201cplug and play\u201d. Problems or failure is never their own. Blame always belongs to the product or maker. They enjoy a sense of \u201cempowerment\u201d to cast a minority negative vote on a generally good product.<\/p>\n

In some cases, negative user reports are attempted user blackmail against the seller. “Do what I ask, or I will hurt your business…”<\/p>\n

That\u2019s my rant. Rant somewhat over.<\/p>\n

My solution is to accept these people as a fact of life. A verified purchaser is not an indication of a qualified person. It is a step towards filtering out fakers and competitive lies, but no guarantee of that.<\/p>\n

Knocking off stars is a hobby activity for some people. Some reports are laughable and a form of entertainment. I am sure they are written to be deliberately stupid sounding. \u201cI bought a 6-inch extension widget, but it doesn\u2019t fit my 4-inch task. Minus 2 stars\u2026\u201d Whatt!!!??<\/p>\n

I scan the negative \u201cuser reports\u201d if there are a lot of them. If only a few, they simply don\u2019t count at all. A large number (hundreds) of reports with a considerable number of negatives are rare. Negative user reports do have an effect on purchases. Truly bad products generally don\u2019t gather a large number of reports. The system does work, but caries the burden of the abuser.<\/p>\n

I have given my share of bad or negative user reports. Some product problems do present a legitimate need to be reported. Poor quality of manufacturing or misleading product information <\/strong>as examples.<\/p>\n

The difference is between a \u201cproduct report\u201d and a \u201cuser experience report\u201d. They are not the same thing. The readers task is to decide which type has been presented.<\/p>\n

\u201cI bought the \u201cQRZ 3-D printer\u201d. \u201cI have had it for three days and nothing will print\u201d. \u201cI rate it 1 star.\u201d \u201cDon\u2019t waste your money like I did\u2026\u201d<\/p>\n

Uh\u2026 dude. That\u2019s the best professional printer available. Could it be that you are not a \u201cqualified\u201d user?  It\u2019s definitely your experience, but it is not indicative of a bad product.<\/p>\n

I will always wonder why these people are willing to put this sort of admission into print. They exist. It\u2019s a form of attack on \u201cthe system\u201d. The two-year-old breaks a toy and starts throwing a frustration tantrum to get what is wanted from the parent. Transfer the problem to someone else.<\/p>\n

In 1909 Harry Gordon Selfridge coined the phrase, \u201cThe customer is always right\u201d. That\u2019s the farthest thing from the truth and is not the ongoing standard of really good customer service. Bad (bully) customers exist and attempt to use this phrase as their excuse in abusing the customer satisfaction system. It\u2019s never been a law. It\u2019s simply a 110-year-old, non-realistic, marketing slogan. The fact is, private business by law, has the right to not provide<\/u> a service or do business, if it is not a defined discrimination (such as racial reasons).<\/p>\n

The abusive demanding customers with groundless claims, are often and willingly referred to the competition. No business really needs or wants a chronic complainer. The best solution is doing what they usually threaten. Going to the \u201cother guy\u201d. Mutual respect solves more problems than outrageous demands.<\/p>\n

Abusers clearly visible within the \u201cuser reports\u201d system, also garner no respect or fear with their false or unrealistic expectations. Just part of the \u201cspam\u201d in today\u2019s instant and open communication age. Best ignored and left to their personal misery.<\/p>\n

Some sellers post a counter-offer with a willingness to help, which is usually end-of-story.<\/p>\n","protected":false},"excerpt":{"rendered":"

There are a lot of trolls and grinches is the world of consumer user reports. Also, some ignorant users who have no qualms about revealing their ignorance because they have no clue how ignorant they are. The concept of finesse in using a product or tool escapes them. Their world is \u201cplug and play\u201d. Problems or failure is never their own. Blame always belongs to the product or maker. They enjoy a sense of \u201cempowerment\u201d...<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[3],"tags":[175,147,49],"class_list":["post-5090","post","type-post","status-publish","format-standard","hentry","category-observation","tag-blog","tag-business","tag-customer-satisfaction"],"_links":{"self":[{"href":"https:\/\/ramblindan.org\/index.php?rest_route=\/wp\/v2\/posts\/5090","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ramblindan.org\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ramblindan.org\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ramblindan.org\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ramblindan.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5090"}],"version-history":[{"count":0,"href":"https:\/\/ramblindan.org\/index.php?rest_route=\/wp\/v2\/posts\/5090\/revisions"}],"wp:attachment":[{"href":"https:\/\/ramblindan.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5090"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ramblindan.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=5090"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ramblindan.org\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=5090"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}