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Broken Threads

Emails that are like a conversation and are exchanged back and forth, with each participant adding their comments above or below existing text is called threading. It lets each participant read the complete conversation as parts are added.

That threading on my email servers was broken without my knowledge. I was responding to friends and customers as I usually do by adding my text and pushing reply.

Customers were telling me they were not hearing back from me, but there was no indication of undelivered email. No bounce, nothing. Most of my send / received email was working just fine.

I had trouble with my email about the first […] Continue reading » Broken Threads

DO NOT USE THIS ISP!

Moving is tough

I going to talk about moving from one “shared server” Internet Service Provider (ISP) to another.

The first time I did it was at least 12 years ago. Possibly longer. The name doesn’t matter as I am sure they no longer exist. The service and support were so bad, I think it was a one-man operation with a rack of servers in his garage. I only had a few separate websites then. It seemed like a major event when I decided to move all my sites to a new ISP. They were all HTML websites with no databases to make things complicated. Basically, just an extended file […] Continue reading » DO NOT USE THIS ISP!

Ramblin’ Dan’s Store On the Move

After a nice run in the cloud with Amazon Web Service (AWS), Ramblin’ Dan’s Store (RDS) is moving to a new host and new store software. The monthly fees, although low by cloud based standards, were a burden in the overhead costs. That’s the primary reason. Also the commercial based store software required a good bit of maintenance or at least the creators did their best to make it look that way.

The store did work well enough and the look of it was professional. The store is going back onto a shared server environment. With the low volume of RDS the difference in performance will not be evident.

The […] Continue reading » Ramblin’ Dan’s Store On the Move

Terms and Conditions

I had a customer complain to me because I sent him his order with signature required. He was upset because he would have to go to the post office to sign for the parts. I can understand his dismay. It is a royal PITA when what you expect is to just have it arrive.

I had a terms and conditions page that said I would ship with this requirement whenever possible. But somewhere along the way of updates it got deleted. I don’t order from my own store so I wasn’t aware. He was the first person in many years to complain about the signature.

Well, I found the […] Continue reading » Terms and Conditions

Trouble In Paradise

My Ramblin’ Dan’s Store is hosted on the AWS cloud server. Paradise is sometimes imagined as somewhere up in the clouds.

My trouble was SSL certificate that encodes and decodes all communication between my store server and my customers had expired. I knew it was coming so I had purchased a new certificate well over a month ago. I thought I had installed it properly but I had not.

The store site stopped working and was warning everyone who looked at it that it was not secure and might be an impostor trying to fake out users. Serious wrong news. It even scared me!

Turns out I built one […] Continue reading » Trouble In Paradise